First, why Support in the first place
- Bugs and security breaches do occur
- Upgrades need to be managed
- Product can be miss-configured
- Performance issues do arise
- Expert knowledge is sometimes needed across different disciplines: (Telco, Open Text Fax Server, RightFax Edition, Exchange, Active Directories, etc.)
Background
- Over twenty Years experience handling all aspects of the Open Text Fax Server, RightFax Edition Solution: Planning, Installation, Refreshing, and maintaining hundreds of Open Text Fax Server, RightFax Edition installations
- We are one of the largest Open Text Fax and Document Delivery Group Platinum Partners, Authorized Support Partners and Training Providers in the US
Business Reasons
- Friendly business practices that allow for customer needs during the contracting phase
- Provides one face and organization that would respond and deliver on a timely basis
- Priced competitively with the industry
- Easy access to all levels of support
Our Support Includes
- Access to our Customer Support Center (CSC)
- Access to our Testing Labs
- Access to senior level staff at Open Text
- Access to our Senior Level Technicians, some with twenty plus years experience with Open Text Fax Server, RightFax Edition
- Access to the Bit by Bit Knowledgebase
- Telco/Local Carrier management if we provision the Telecom lines
- For High Severity / System Failure situations, continuous remediation efforts until a workable solution is found
- Different levels of support such as 7 by 24 Open Text Fax Server, RightFax Edition Support available via phone to our HELP DESK. Guaranteed response times can be provided
Access to our CSC which provides
- Average response time typically same day or better for Help requests
- Trouble Ticket system, accessible via the phone, web, and email
- Reporting and viewing capabilities of the system that allow Clients to monitor and help prioritize help requests