• Managed IT Services: Reducing Business’ IT Budgets

    Managed IT Services: Reducing Business’ IT Budgets

    For small and medium-sized businesses, it can be difficult and expensive to keep up with evolving technology.  Budget-conscious business owners are constantly looking for ways to trim operating costs while keeping up with the latest trends in their industries. Listed below are a few reasons why outsourcing is becoming a fast route to saving money on IT expenditure.

    Cost savings. Maintaining a traditional in-house team has proven to be more expensive than outsourcing to an MSP. Managed Services Providers proactively support companies and identify opportunities that will save the customer money.  You receive the same dedicated, reliable support needed to operate at peak efficiency at a fraction of the cost.

    Access to a team of IT engineers. MSPs are jacks of all trades.  Outsourcing gives you access to a team of expert IT professionals that can guarantee your IT system is up to date and meets your changing business needs.  No need to worry about spending time and financial resources training your staff to become experts.

    Budget friendly. Planning for technology is difficult because things can change in a moment’s notice if a computer or server crashes.  Luckily, MSPs have an established monthly rate for all managed services needs which means no added costs or surprises.  

    At Bit by Bit, we understand how managed service solutions can significantly benefit a company’s operations. This is why we want to make this solution affordable to companies of all sizes. Contact us today to learn about our convenient packages and prices.

  • Bit by Bit Opinion Corner: Apple iOS 7 – Should you stay or should you go?

    The big question:

    Apple iOS7 - Should you stay or should you go?

    iOS 7 has arrived, and eager users everywhere are getting ready to upgrade their devices.  How about you?
    Yesterday, I asked the Bit by Bit staff if they had upgraded their devices to iOS7 (see responses below!).  Not surprisingly, the large majority had (yes, we are a technology company). Most employees liked the revision, but personally I am not a fan of the design changes. Other than that, and the fact that it did take a bit of time,  functionality remained the same and the upgrade process went smoothly.  Time will tell.
    If you’re concerned about the upgrade process, or if you simply want to know all your setup options before making the big switch, let us help you upgrade your iPhone, iPod touch, or iPad to iOS 7

    -Bill
    Insights from our own staff regarding personally upgrading to iOS7:

    Sales Person

    My wife and kids updated last night

    Wife says things are faster

    Sales Person

    Yes it has been smooth...apps seem to have updates and work...

    Basic functions like delete and search are a little different.

    Lead Tech

    I upgraded my iPad2 last night out of curiosity.

    The upgrade was about 30 mins and used 4% of the battery to download and install

    I only use mainstream apps and several of them had ios7 updates which I applied.

    The transitions are nice but like windows I would disable them if I could for better performance.

    Being an android user I like the swipe down and up to get the notifications/settings and control screens.

    When you double click home for multitasking it now shows the windows that are open and I like that you can swipe up to close them. This was a feature in the PalmPre that I liked circa 2009.

    Overall I do like the new graphics. Its just sleeker.

    One app that annoyed me was the nytimes app. You can't pinch and zoom to increase text size. It has to be done from the settings app general settings.

    Sales Person

    I didn't know that there was a new version out.

    AppDev

    I'm still on iOS 5.1 :( I never upgraded to 6 because of the map issue. I eventually downloaded the google maps app, but it's not the same.I'm not really sure of the benefits of iOS 7, nor do I think they could be so earth-shattering that it's worth giving up my beloved maps and 4GB of space on my phone.So I'll be staying on iOS 5 until I upgrade my phone.

    AppDev

    I upgraded an iphone 4s and a second generation Ipad yesterday. Both upgrades went fine. I have read and know of one person that had major problems with an ipad mini upgrade (had to reset to factory settings). I didn't look into to it much but apparently non-retina based displays (i.e. ipad mini) have the possibility of being buggy.

    Haven't used the ipad yet.

    Iphone ... visually is quite a big change as opposed to other upgrades. It didn't take long at all to get used to it and I personally really like the changes. My only real complaint so far is battery drainage. As a caveat, I think my phone's battery is somewhat faulty and I've had issues in the past so I can't say for sure if IOS7 is the main culprit. I basically went from 95% to 40% in 2 hours while playing music and checking out the new features which is really horrible performance. In addition I have disabled most features that are turned on by default that could impacts battery performance.

    My phone has already lost 20% of its battery life in 2 hours this morning and I used it for about 2 mins.

    Tech Lead

    I did and it works

    My iPad I had to factory wipe and reconfigure everything from scratch.

    HD Tech

    I upgrade my iPhone 4 to the new OS also, works fine.

  • OfficePencil.com support for ChromeBooks

    The question that we have been getting recently is can we use a chromebook to connect to officepencil citrix portal?  The answer is at this current time, no.  For whatever reason, citrix is only supporting the newest release of citrix to integrate with the chromebook. 

    Bit by Bit is currently testing the "storefront" version of citrix and should be ready to roll it out in early 2014.  For those of you looking to get a chromebook and want to use OfficePencil/Citrix you will have to wait a bit longer!

    When we have chromebook support, Bit by Bit will create a new blog post informing everyone.  If you have any further questions, feel free to contact us either at support@bitxbit.com or via phone at 212-691-8081 x3.

  • RIM Blackberry network having issues for third day...

    Here is the latest in the RIM saga which was obtained from the following website:

    http://www.rim.com/newsroom/service-update.shtml

     

    Check this website for the most up to date information that RIM has regarding this issue.

     

     

    To All BlackBerry Customers:

    I want to first apologize for the service interruptions and delays many of you have been experiencing this week. I also wanted to connect with you directly, give you an update on the service issues we are trying to solve, and answer some of the questions and concerns you’ve expressed.

    You’ve depended on us for reliable, real-time communications, and right now we’re letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation. We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can.

    Here is the current status of service and issues for the various regions that were impacted:

    For Europe, Middle East, India and Africa (EMEIA):

    • Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
    • BBM traffic is online and traffic is passing successfully
    • Browsing is temporarily unavailable as the Support teams monitor service stability and continue to assess when this service can be safely brought online
    • Support teams have added capacity to help with message delivery between regions and continents

    For Canada and Latin America:

    • Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers
    • BBM and browsing services are online and traffic is passing successfully (except for three carrier networks in Latin America that are serviced by the EMEIA infrastructure – browsing is temporarily unavailable for those three carrier networks)
    • Support teams are investigating reports of BBM delays

    For the U.S.:

    • Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
    • Support teams have added capacity to help with message delivery between regions and continents
    • BBM and browsing services are online and traffic is passing successfully
    • Support teams are investigating reports of BBM delays

    We will provide regular updates on BlackBerry.com, RIM.com and via our social channels. We are doing everything in our power to restore regular service everywhere and to restore your trust in us.

    Yours sincerely,

    Robin Bienfait
    Chief Information Officer, RIM

  • Backups - should you be using Tapes?

    The new trend of backups is to move away from using the traditional Tape drive.  Here are a few pros and cons for using the tape drive for backups:

     

    PRO

    1. Tapes are compact and are easily portable.  They can be taken offsite without a high risk of damaging them.
    2. Inexpensive to maintain.  Once the jobs are set, it is just as simple as rotating out the tapes.
    3. Tapes hold up to DR senerios better.  For example, if there is a power outage, there is little risk that a tape would be affected the same way as other backup methods.

    CON

    1. Time.  Slow to recover from backup.  It takes time to extract data from tape.
    2. Capacity.  You are limited to the size of the tape, and the size of the tape drive.  With the cost of data decreasing, you also need to keep up with the capacity of the tapes. 
    3. Tape life cycle.  The average tape typically lasts only a few years.
  • How to create a ticket in our ticketing system?

    A common question is, how does one create a ticket in Bit by Bit's ticketing system?

     

    Its a good question, and there are a few ways that it happens.

     

    1. Send an email to support@bitxbit.com.  This will automatically generate a ticket into our system.

    2. Call the helpdesk as 212-691-8081 x299.  A helpdesk engineer will create a ticket of the problem or issue that you have.  At this point, they will either help resolve your issue, or work on getting an escalated engineer to help troubleshoot the problem.

     

    3. Login to the ticketing system yourself at http://support.bitxbit.com and generate a ticket yourself.  If you are unsure of your password, input your email address and hit forgot password.  This send an email to your populated email address for a temporary password.  If you have never contacted support before, I would suggest using options 1 or 2 first.  This will put your email address into our ticketing system.

     

    Questions?  Always feel free to send an email to support@bitxbit.com and someone would be happy to work with you!

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