A common question is, how does one create a ticket in Bit by Bit's ticketing system?

Its a good question, and there are a few ways that it happens.

1. Send an email to support@bitxbit.com.  This will automatically generate a ticket into our system.

2. Call the helpdesk as 212-691-8081 x299.  A helpdesk engineer will create a ticket of the problem or issue that you have.  At this point, they will either help resolve your issue, or work on getting an escalated engineer to help troubleshoot the problem.

3. Login to the ticketing system yourself at http://support.bitxbit.com and generate a ticket yourself.  If you are unsure of your password, input your email address and hit forgot password.  This send an email to your populated email address for a temporary password.  If you have never contacted support before, I would suggest using options 1 or 2 first.  This will put your email address into our ticketing system.

Questions?  Always feel free to send an email to support@bitxbit.com and someone would be happy to work with you!