Managed Services >> Service Plans
Service Plans
As part of our longstanding commitment to IT service, we offer a comprehensive range of support options. Take a look at what could work for you:
Managed Services Benefits
Reduced Costs
- Pro-Active maintenance
- Detailed reporting & trending
- An additional layer of support (to your IT staff)
- Reduced incidents or downtime
- Increased productivity
- Greater user level satisfaction
- Enhanced cost & expenditure controls
- Managed Services Features
24x7 remote network monitoring
- Bit by Bit technical support
- Telephone / Helpdesk support
- Ticket Tracking
- Remote troubleshooting
- Escalation policies & procedures
- Incident based on-site support
- Pre-scheduled maintenance visits
- Emergency 24 x 7 support
- Optional Services
Remote Backup Service
- Data Replication
- 24 x 7 Support
- Data Center Services