| Oct 05, 2011
As much as we want to say that OpenText is perfect, they have far missed the mark on this one. When you apply the FP1 SR4 patch, it changes the registry path of where the SR140 driver is located. The problem is that it changes it to a path where it does not exist! Here is the workaround:
1. Launch registry editor
2. Navigate to HKLM\SYSTEM\CurrentControlSet\services\bostservice
3. Identify the REG_EXPAND_SZ key and you will find that the image path is set to:
"C:\Program Files (x86)\RightFax\DocTransport\Brooktrout\bostsrv.exe"
4. Change it to:
Note-this is for a Windows 2008 R2 Server
5. Perform a Save/Apply now in the Brooktrout Config Tool.
Once done, the SR140 will work as it is supposed to.