E-mail support inquiry submission is provided to Bit by Bit Partners and Customers with a maintenance contract. If you belong to one of these classifications and do not know your contract number, contact Bit by Bit Technical Support (212-616-3080). For more information on maintenance and Technical Support programs please contact your sales representative or the Sales Department at 212.691.8081.

Please E-Mail Technical Support Inquiries To: support@bitxbit.com

All e-mail support requests should include the following mandatory information (denoted by *):

Name*
Company*
Contract Number*
Email*
Phone*
Product Name*
Any error message along with a detailed description of your question/problem*

When Possible, Please Include As Much Of The Following Information As Known:
Software Version of product or solution:

Platform you are using on the machine(s) that has the problem:
(i.e. Windows 2000 server or workstation, Windows NT server or workstation, Windows 98, Windows 95, Other)

Features of your server (processor(s) speed, RAM, hard disk configuration/RAID, optical devices if applicable, operating system, any service packs installed anything that may be pertinent to this problem):

Email platform you are using or system is integrated with:
(i.e. Microsoft Exchange, Lotus Notes, POP3, IMAP)

PSTN Connection:
(T1, PRI/ISDN, Analog(POTS))