SMS Terms & Conditions

These SMS Terms & Conditions (“Terms”) describe how Bit by Bit Computer Consultants, Inc. (“Bit by Bit,” “we,” “us,” or “our”) uses text messaging (SMS) to communicate with you. By providing your mobile number and opting in to receive SMS messages from us, you agree to these Terms.

1. Program Description

Our SMS program is used to provide one-to-one, transactional communication related to our managed IT services and support. Messages may include:

  • Ticket and support case updates
  • Security alerts and incident notifications
  • Scheduled maintenance and outage notifications
  • Appointment confirmations and reminders
  • Onsite visit coordination (arrival times, access instructions, follow-ups)
  • General account or service-related questions and updates

We do not use this SMS program for bulk, unsolicited marketing or promotional campaigns. Messages are focused on service delivery, support, and client communication.

2. Message Frequency

Message frequency will vary based on your organization’s level of engagement and active support needs. In general, you will receive SMS messages only when:

  • There is an open ticket or support case,
  • We are coordinating an onsite or remote appointment,
  • We need to notify you of relevant service events (such as maintenance windows or security notifications).

3. How to Opt In

You may opt in to receive SMS messages from Bit by Bit when you:

  • Provide your mobile number to a Bit by Bit employee and give consent to receive SMS communications, or
  • Respond “YES” to an opt-in message sent by Bit by Bit.

A typical opt-in message may look like:

“Hi, this is [Technician Name] from Bit by Bit Computer Consultants. We’re contacting you about your IT support request or service. Reply YES to receive text messages about ticket updates, security alerts, and support coordination.”

By replying YES, you confirm that you are the authorized user of the mobile number provided and that you consent to receive SMS messages as described in these Terms.

4. How to Opt Out

You can opt out of SMS messages from us at any time.

Reply STOP to any SMS message you receive from Bit by Bit.

After you send STOP, we may send a one-time confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive SMS messages from that number.

If you later wish to resume receiving SMS messages, reply START to the same number or contact us so we can restore SMS communication for your account.

5. Help and Support

If you need help regarding our SMS service:

  • Reply HELP to any SMS message you receive from us, or
  • Contact us using one of the following:

Email: support@bitxbit.com
Phone: 212-616-3080

A typical help response may read:

“You are receiving messages from Bit by Bit Computer Consultants for IT support and service updates. Reply STOP to unsubscribe. Standard message and data rates may apply.”

6. Charges and Carriers

Standard message and data rates may apply to any SMS messages sent to or received from Bit by Bit, depending on your mobile carrier plan. Your carrier may charge you for SMS messages and data usage.

Participation in our SMS program is not a condition of purchasing any services from Bit by Bit.

Supported carriers and service availability may vary by location and provider.

7. Privacy

We respect your privacy. We use your mobile number and any information shared via SMS only to:

  • Deliver and support the IT services you receive from us,
  • Communicate about tickets, outages, and security events, and
  • Coordinate appointments or follow-ups related to your account.

We do not sell or rent your mobile number or SMS content to third parties.

8. Eligibility

By opting in to our SMS program, you confirm that:

  • You are at least 18 years old (or the age of majority in your jurisdiction), and
  • You are the authorized user of the mobile number you provided, or you have permission from the authorized user to enroll that number.

If you are providing a mobile number for business purposes, you confirm that you are authorized to receive messages on behalf of your organization.

9. Changes to These Terms

We may update these SMS Terms & Conditions from time to time. Any changes will be posted at:

https://www.bitxbit.com/sms-terms

The “Last updated” date at the top or bottom of that page will indicate when the Terms were most recently revised. Your continued use of our SMS service after changes are posted constitutes your acceptance of the revised Terms.

10. Contact Us

If you have any questions or concerns about these SMS Terms & Conditions or about our SMS program, please contact us at:

Bit By Bit Computer Consultants, Inc.
Email: support@bitxbit.com
Phone: 212-616-3080

November 5, 2025