New York, New York, United States Full time
Boston, United States Full time
Bit By Bit is looking for a talented and passionate Field Service Technician committed to providing top-notch customer service and technical support for our clients. We are a fast-paced Managed Service Provider (MSP) providing services to small to medium size businesses. The ideal candidate will be a skilled troubleshooter that will service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Candidates must have excellent interpersonal, oral, and written communication skills and the ability to extract information from end users to resolve network, server, and computer related hardware/software issues. Candidate must be able to ask questions to determine the scope of what they are troubleshooting. Good communication skills, empathy and natural problem solver and people skills are necessary to establish strong relationships and effectively deal with internal and external customers.
Minimum of 1 year experience working with a Managed Services IT company preferred.
4-year College degree, preferably a B.S in a technical science or relevant technical/trade school education or equivalent experience. Microsoft and/or Apple technical certifications are desirable but not required.
We are a full service IT firm that was found in 1987. We are growing our company and looking for great minds to join our experienced team.