Below are the details on our new Enhanced Support and Service Offering (ESSO) programs designed for existing RightFax client platforms. Contact us for more information and pricing models.
ESSO
Enhanced Support & Service Offering
ADVANTAGE DIAMOND LEVEL
- FaxChecker - Real-time Telco monitoring and alerting tool - 2 circuits
- 3B DocRouter for Email-to-Fax
- Training: 30-minute online classroom style user on New RightFax Web Client
- Bi-Annual Assessment
- Dedicated Technical Account Manager (TAM)
- Unlimited feature pack upgrades over support period
- Additional 90-Minute Administrator Training
Version Upgrade Options
- Version upgrade professional services
- Professional services for service packs
New Add-On Advantage Support Options
If you would like to add an additional level of coverage, we offer two new optional programs to compliment your current support:
- 24 X 7 Support Coverage
- FaxChecker -3-5 Circuits
ADVANTAGE GOLD
LEVEL
- FaxChecker - 1 circuit
- 3B DocRouter for Email-to-Fax
- Training: 30 minute online classroom style user on New RightFax Web Client
- Bi-Annual Assessment
Version Upgrade Options
- Version upgrade professional services
- Free professional services for service packs
New Add-On Advantage Support Options
If you would like to add an additional level of coverage, we offer two new optional programs to compliment your current support:
- 24 X 7 Support Coverage
- FaxChecker - 3-5 Circuits
