RightFax is considered one of the most mission critical applications for many organizations. Bit by Bit/Advantage always provides timely, reliable white glove RightFax support to our clients.
Advantage provides professional services ranging from RightFax project planning and standby support to system design and implementation.
Support Services
- Certified Engineers - Our U.S. based certified Senior Engineers will help your organization decide on the right solutions and strategies that align with your goals and needs.
- Troubleshooting Assistance - Our support team will work with your organization to address potential issues and ensure that they are resolved before resulting in any further downtime or stress. We offer telephone and remote support as well as onsite options where needed.
- eHealth Checks - We’ll work with you to streamline, stabilize, and transport all of your workflows for your document delivery workflows.
- Ticket Escalation - Our product experts will quickly and efficiently resolve or escalate even your most complex technical problems, ensuring prompt resolution of your system issues.
Enhanced Support & Service Offerings (ESSO)
For clients needing additional services, there’s ESSO. An enhanced level of service and support Esso includes (but is not exclusive to):
- Dedicated Technical Account Manager (TAM)
- 24x7 Coverage
- BBB FaxChecker – Proactive Monitoring & Reporting
- 3B DocRouter - Email to Fax
- RightFax Training – Administrator & User Training
- Professional Services - Unlimited Feature Pack Upgrades over Support Period
- Bi-Annual Assessment
- Application Development
- Usage Reports
Professional Services
- Fax Workflow Audit - Meet with one of our fax workflow experts to learn how you can automate manual processes and streamline document delivery workflows.
- System Configuration - Work with our certified engineers to properly configure your RightFax system and provide best practices to improve the security and efficiency of your system.
- Upgrades and Patching - Trust our professional services team with all your product installations and upgrades to ensure that your project is a success.
Looking for a fax support agreement tailored to meet your needs?
Contact your Bit by Bit Account Manager today!
