ESSO

Enhanced offerings for existing RightFax client platforms

Below are the details on our new Enhanced Support and Service Offering (ESSO) programs designed for existing RightFax client platforms. Contact us for more information and pricing models.

ESSO

Enhanced Support & Service Offering

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ADVANTAGE DIAMOND LEVEL

  • FaxChecker - Real-time Telco monitoring and alerting tool - 2 circuits
  • 3B DocRouter for Email-to-Fax
  • Training: 30-minute online classroom style user on New RightFax Web Client
  • Bi-Annual Assessment
  • Dedicated Technical Account Manager (TAM)
  • Unlimited feature pack upgrades over support period
  • Additional 90-Minute Administrator Training

Version Upgrade Options

  • Version upgrade professional services
  • Professional services for service packs

New Add-On Advantage Support Options

If you would like to add an additional level of coverage, we offer two new optional programs to compliment your current support:

  • 24 X 7 Support Coverage
  • FaxChecker -3-5 Circuits
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ADVANTAGE GOLD
LEVEL

  • FaxChecker - 1 circuit
  • 3B DocRouter for Email-to-Fax
  • Training: 30 minute online classroom style user on New RightFax Web Client
  • Bi-Annual Assessment

Version Upgrade Options

  • Version upgrade professional services
  • Free professional services for service packs

New Add-On Advantage Support Options

If you would like to add an additional level of coverage, we offer two new optional programs to compliment your current support:

  • 24 X 7 Support Coverage
  • FaxChecker - 3-5 Circuits